At Desire and Pleasure we do everything we can to make sure your order is delivered on time and we understand that privacy is important to our customers.

All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services.

We offer a First Class - Tracked service in the UK. With this service, you will be sent an email once your parcel has been despatched containing the tracking number to monitor the location of your order. Use this number to track your parcel from around 8pm on the day of despatch via Royal Mail Track & Trace.

We will email you your tracking number on the day of despatch. 

Our Packaging

Postage Rates 

Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery your postman or courier will leave a card telling you where you to pick up your package.

If your parcel is taken to the nearest Royal Mail delivery office you will have to go and collect your parcel.

If your parcel is taken to your nearest Post Office, you can collect it there.

What If Your Order Doesn't Arrive

If your UK delivery is more than 4 working days overdue contact us 0845 122 8600.

International Shipping

Depending on the size of your order it will either be shipped by Royal Mail AirSure (Registered) or Fedex

Delivery takes 3-5 working days

Southern Ireland £5.95
Mainland Europe £5.95
Usa & Canada £9.95

We currently ship to the following international destinations: 

Desire and Pleasure Returns

 

Our No Quibble Returns Policy

At Desire and Pleasure we are confident of the quality of our products and want to make sure you are completely satisfied with your purchase. If for any reason you are not, we are prepared to offer a full refund of the purchase price.

If for any reason during the first year (365 days) following the purchase date the product is faulty, does not meet with the manufacturer’s description, or you find that the product does not meet your expectations, you can simply return it to us and we will provide you with a replacement product (subject to availability) or a full refund.

Purchasing Presents From Desire and Pleasure

Whether it be Christmas, Valentines Day, Anniversary, Birthday’s or just because you want to;

If on receipt, the gift is not in perfect condition, does not meet your requirements, or is not what you expected you can return your goods anytime within the first year (365 days) following the purchase date and we will exchange, or refund the purchase price in full.

Simply return your goods following the process below and using the Freepost address provided. 

Returning Your Item Using Our UK Freepost Service Couldn't Be Easier

If for any reason you need to return your purchase we want to make this process as easy as we possibly can. All you have to do is follow the instructions below:

Ensure that you securely package your item, please use the original packaging if possible, and return to the UK freepost address below:

FREEPOST Nate 1410

Hitchin 

Herts

SG4 0YD

Always obtain a certificate of posting from your post office when posting your item to us.

We will deal with your returned item on the date of receipt and we will either replace the item, or provide a full refund within 30 days.

Returning Items From Outside The UK 

Our international customers who purchase goods from Desire and Pleasure receive exactly the same service guarantee as those purchasing from within the UK

If for any reason you are dissatisfied with your purchase, the goods are faulty, or do not meet the manufacturers description, you may return them within the first year (365 days) following the date of purchase and we will provide either a replacement item (subject to availability) or a full refund.

All we ask is that you pay for the returns postage and shipping when you return the item; if the product is faulty we will reimburse you for the postage in full, when we send you your refund or your replacement product.

Your Rights As A Consumer

The European Consumer Protection (Distance selling) Regulations 2000 states that as a client you have the right to cancel your order without giving a reason within 7 days of purchase, providing the product is unopened, unworn and unused. On doing this you will be entitled to a full refund.

At Desire and Pleasure we have extended this period to a full year (365 days)

This returns policy does not affect your statutory rights 

Contact Us

Desire and Pleasure is dedicated to providing superior customer service and easy accessibility. Feel confident in knowing that when calling from work, in the car or even home with the kids, our Customer Service Representatives will offer excellent product knowledge and answer your most intimate questions and concerns in a professional, discreet manner.

Customer Service

Telephone:      0845 122 8600

Fax:                 0845 123 2349

Email:              desireandpleasure@fpa.org.uk

Emails answered same day during office hours.

The privacy of our customers is of the utmost importance to us. All orders are sent out with discreet packaging so that you can shop in confidence. With our discreet plain packaging, the only person who will know what is in the package will be you.

Larger items such as board games, larger toys and orders for multiple items are dispatched in our plain boxes. Smaller items are sent in plain, heavy-duty padded envelopes.

The only wording on your package will be the Royal Mail Special Delivery label or a sticker from the courier depending on which delivery service you use. 

The privacy of our customers is of the utmost importance to us. All orders are sent out with discreet packaging so that you can shop in confidence. With our discreet plain packaging, the only person who will know what is in the package will be you.

Larger items such as board games, larger toys and orders for multiple items are dispatched in our plain boxes. Smaller items are sent in plain, heavy-duty padded envelopes.

The only wording on your package will be the Royal Mail Special Delivery label or a sticker from the courier depending on which delivery service you use.