We are committed to respecting the privacy rights of our customers using the Desire and Pleasure website and we comply with the Data Protection Act 1998. This privacy policy explains the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using the Desire and Pleasure website, you confirm that you have read, understood and agree to abide by this privacy policy If you do not agree to this privacy policy in its entirety, you should not use the Desire and Pleasure website.

Who we are

The Desire and Pleasure website is an online shop produce by, and for, the sexual health charity FPA.

Our mission is to help establish a society in which everyone has positive, informed and non-judgemental attitudes to sex and relationships; where everyone can make informed choices about sex, relationships and reproduction so that they can enjoy sexual health free from prejudice or harm.

For more information on what we do and about us please visit our About us page at our FPA website.

Over 18’s only

We do not and will not knowingly collect information from any person under the age of 18. If you are under the age of 18, you must not use the Desire and Pleasure website or submit any personal data. Due to the nature of the products displayed, you must be over 18 to use and shop on the Desire and Pleasure website.

The data we collect

When you make purchases from the Desire and Pleasure website, we may collect the following personal data about you:

• your name, age and sex;
• your billing and delivery postal addresses, phone, and e-mail details;
• where you have registered with us, your user name and password;
• where you place an order with us, your payment card details;
• your communication and shopping preferences
• your browsing and online shopping activities
• your date of birth.

We do not sell or pass any of your data to any third parties for marketing purposes.

How we use this information

We may use this information to make the Desire and Pleasure website:

• available to you and to provide you with content which is tailored to your individual tastes.
• to maintain your account that you hold with us.
• with your agreement, to contact you (including by e-mail and SMS) about promotional offers and products and services which we think may interest you and for customer satisfaction and market research purposes.
• to provide our goods and services to you and for associate purposes, including verifying your identity.
• for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

Targeted updates and marketing

If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and online shopping habits of customers and providing them with information on products they have viewed and related products.

Security

We use the internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Desire and Pleasure website. To check that you are in a secure area of the Desire and Pleasure website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety.

• keep your account passwords private. Remember, anybody who knows your password may access your account.
• when creating a password, we recommend use at least 8 characters. A combination of letters and numbers is best. We recommend you do not use dictionary words, your name, email address, or other personal data that can be easily obtained.
• we also recommend that you frequently change your password. You can do this by going to 'My Account' and clicking 'Change name, email or password'.
  avoid using the same password for multiple online accounts.